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Privacy Policy

EVNIRA LTD is the data controller for personal information submitted through this website. This notice explains what we collect through travel enquiries and site use, why we use it, who may receive it, and your UK data-protection rights. Contact us at hello@evnira.co.uk about your information.

1. Who are we?

EVNIRA is the customer-facing brand of EVNIRA LTD, registered in England and Wales under company number 17432803. Our registered office is 123 Ashton Road, Luton, England, LU1 3QQ. EVNIRA LTD is the controller of the personal information described in this notice. Contact us at hello@evnira.co.uk or +44 7448 368474.

2. How do we collect information from you?

When you submit a Plan Your Journey or other enquiry, we receive the details you choose to provide: your name, email address, telephone number if supplied, destination, departure airport, travel dates, traveller numbers, approximate budget, accommodation preferences and general travel requirements. We may also receive messages you send us directly. Our website and consent tools may process technical information such as IP address, device/browser details and cookie choices. Please do not send passport copies or numbers, visa documents, health details or payment-card information through the general enquiry form.

3. How is your information used?

We use enquiry information to respond, prepare suitable travel options and take steps you request before a possible booking; the lawful basis is taking steps at your request before entering a contract. We use necessary information to manage our communications and protect the website on the basis of our legitimate interests in operating a secure, responsive service, balanced against your rights. If a booking proceeds, processing may be necessary to perform the applicable contract or meet legal obligations. Optional analytics or marketing cookies are used only with the consent required for them; you may withdraw that consent. We do not add you to marketing communications simply because you request a quote.

4. Who has access to your information?

We do not sell your personal information. Wix provides the website and enquiry-form technology and may process information to provide those services. Where necessary for the purposes described in this notice, we may share relevant information with categories of recipients such as travel service providers—including airlines, accommodation providers, transfer providers and experience operators—when appropriate to respond to your enquiry or arrange services you request. We may also use professional or technology service providers where necessary to support our website, communications, records, security, legal or accounting obligations. We may disclose information where required by law. Some recipients or services may be outside the UK; where UK law requires safeguards for a restricted transfer, we will use an appropriate lawful transfer mechanism or applicable adequacy decision. Information relating only to a general enquiry will be retained only for as long as reasonably necessary to respond to and manage that enquiry. Where an enquiry develops into a booking or customer relationship, related information may be kept for as long as reasonably necessary to provide the requested services, maintain necessary business records, resolve disputes and comply with applicable legal, accounting or regulatory obligations. After the relevant purposes and obligations have ended, information will be securely deleted or anonymised where appropriate. We use reasonable access controls and security measures to protect personal information.

5. Your rights and choices

Subject to UK data-protection law, you can request access, correction, erasure, restriction or portability of your information, or object to certain processing. Where we rely on consent, you can withdraw it at any time without affecting earlier lawful use. To exercise your rights or ask about this notice, email hello@evnira.co.uk; we may need to verify your identity. You can complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk if you are unhappy with our response. You can change optional cookie choices through the website’s preference controls. We will update this notice when our practices change.

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